SHIPPING & RETURNS

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Her Beauty Cosmetics ship on Tuesday to Friday excluding public bank holidays. Orders placed after 2pm on Friday will be shipped the following Tuesday.

UK

Her Beauty Cosmetics charge a Flat Rate Fee of £4.49 for Royal Mail 1st Class Recorded Delivery Service. 

Orders will be despatched in the order they are received. Royal Mail aim to deliver these orders within 3 working days but do allow 3-15 working days for delivery to be attempted.

We work to Royal Mail guidelines so will not send a replacement until this time has passed.  Please note your purchase will need to be signed for. 

Royal Mail Next Day Guaranteed Delivery is available Tuesday to Thursday for orders placed prior to 12pm and cost £8.99

Saturday delivery is available for orders placed prior to 1pm on Fridays and costs £10.99.    

FREE UK Royal Mail 1st Class Recorded Delivery shipping applies to all orders over £30.00.

Any promotional, discounted or FREE shipping applies to Royal Mail 1st Class Recorded Delivery Service only. 

We work to Royal Mail guidelines so will not send a replacement until this time has passed. Please note your purchase will need to be signed for.

INTERNATIONAL

Her Beauty Cosmetics Ltd. ship products Worldwide. Usually the delivery times are between 6 to 8 days for International orders. However for some destinations or due to external factors deliveries can be delayed.

For every country we may provide free delivery if your order exceeds free delivery value.

All prices and values are subject to regular changes due to fuel surcharges and other variables influencing the delivery price. Her Beauty Cosmetics is not required to inform You of any such changes in advance or after the order has been placed. 

EUROPE

Royal Airmail Service is available for selected European destinations at a Flat Rate Fee cost of £4.50 for orders up to the value of £35.00. This service is not trackable.

Royal Mail International Signed For service is available at a Flat Rate Fee cost of £9.99 applies. Your purchase will be fully insured for the TOTAL value of your order. 

Royal Mail International Signed For reference will be emailed to you with the dispatch confirmation. Please note your purchase will need to be signed for. Please note it is the responsibility of the customer to supply the correct shipping address.

There can be additional duties and taxes applied upon receipt of Your shipment. These duties and taxes are to be paid by the recipient. Her Beauty Cosmetics is not required to inform customers of such additional costs and is not required to refund such costs to customer.

Her Beauty  Cosmetics Ltd. is not responsible for any local charges that may occur nor can we be held responsible for delays due to Royal Mail backlogs, adverse weather or industrial action. We ship promptly and have no control over third party's processing and delivery times.

REST OF THE WORLD

Royal Mail International Signed For service is available at a Flat Rate Fee  cost of £14.95. Your purchase will be fully insured for the TOTAL value of your order.

Royal Mail International Signed For reference will be emailed to you with the dispatch confirmation. Please note your purchase will need to be signed for. Please note it is the responsibility of the customer to supply the correct shipping address.

There can be additional duties and taxes applied upon receipt of Your shipment. These duties and taxes are to be paid by the recipient. Her Beauty Cosmetics is not required to inform customers of such additional costs and is not required to refund such costs to customer.

Her Beauty Cosmetics Ltd. is not responsible for any local charges that may occur when sending outside of the EEC nor can we be held responsible for delays due to Royal Mail backlogs, adverse weather or industrial action. We ship promptly and have no control over third party's processing and delivery times.

RETURNS POLICY

No. All sales are final. Please refer to our Refund Policy. Please note, Her Beauty Cosmetics reserves the right to refuse all returns.

In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing product within 14 days of receipt of package. Customer must include photos of the issue including the packing slip.

LOST PACKAGE 

Royal Mail guidelines state they do not consider a package lost until 15 working days for the UK or 25 working days for International packages have past. This information is taken from The Royal Mail Websites http://m.royalmail.com/mt/www.royalmail.com/personal/help-and-support/claims-process-for-inland-items 

After this period, we will either refund or send a replacement and will then make a claim against Royal Mail. Royal Mail may, in the course of their enquiries, contact you to confirm a lost package. We ask you to respond to their enquiries with out delay. 

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© 2023 by Her Beauty Cosmetics.

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