FAQ

lips

ARE HER BEAUTY COSMETICS PRODUCTS SOLD AT ANY OTHER RETAILERS?


Yes.Her Beauty Cosmetic products are sold at Mirrors Salon, Uganda.




WHAT METHOD IS USED FOR SHIPPING?


All packages are shipped via Royal Mail




HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?


For customer service inquiries only, please E-mail sales@herbeautycosmetics.com




DO YOU OFFER RETURNS?


No. All sales are final. Please refer to our Refund Policy. Please note, Her Neacuty cosmetics reserves the right to refuse all returns.

In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing product within 14 days of receipt of package. Customer must include photos of the issue including the packing slip.




COVID- 19


COVID-19 Update: A message to our HBC family Due to the current health orders in United Kingdom, the fulfillment center we use is temporarily closing. While our website remains available to accept orders, our fulfillment center cannot guarantee delivery dates at this time. Your order will receive top priority as soon as we can resume shipping.
For any orders placed on or after March 16, 2020, our refund policy has been updated to allow our customers to cancel unshipped orders at any time for a full refund. The customer service team will be reaching out via email to every customer who purchased on or after March 16 over the coming days. If you have any questions, please contact customer service at sales@herbeautycosmetics.com We will continue to keep you all updated via email and on our Instagram and Facebook. Please stay safe and healthy. Sending you all love, Xo HBC Team





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